Administrator
Looking for a role in customer service?
About us
Software Academy is the UK’s only academy to provide NCFE accredited qualification to kids in creative tech subjects.
We bring university level education to kids aged 6 to 16, and teaching them industry level tools and techniques.
Our courses include Game Design, Coding, 3D Modelling & Animation, Architectural Visualisation, Graphic Design, Computing Basics, and much more!
We offer 4 study modes: Private tuition, Term Time group lessons, Holiday Camps & Self-guided.
About this role
We’re looking for a proactive and friendly admin team member to help with day-to-day operations. You’ll be handling emails and calls from parents, helping arrange lessons, and supporting the rest of our team to make sure everything runs smoothly.
You will receive full training on every aspect of this role.
You will work remotely from the comfort of your home.
Responsibilities:
- Answer phone calls and respond to emails in a professional and friendly manner
- Schedule lessons and update calendars
- Maintain accurate records in our systems
- Liaise with tutors and sales staff to support the wider team
About you
We’re looking for highly organised & self-motivated individuals who would enjoy to be part of a lovely admin team.
Skills
Having a background in one of the following is desirable, but not essential, as you will receive full training for this role:
Game Development
Coding & Programming
Graphic Design
Creative industries
Technology
Education
Having previous sales and/or customer service experience is also highly desirable, but not essential.
Qualities
Must have qualitis:
- Highly organaised & self-motivated
- Be able to work well as part of a team
- Energetic personality & patient with kids.
- Punctual with positive and calm attitude at all times.
- Strong written and verbal communication
- Experience in an admin or customer service role is highly desirable
- Confident using email, spreadsheets, and scheduling tools
- Good organisational and multitasking abilities
- Friendly, helpful, and professional
- Detail-oriented with a focus on accuracy
- Calm under pressure and able to manage a busy workload
- Eager to be part of a supportive and growing team
